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Global Sales & Client Care Advisor (Arabic Speaking)

Global Sales & Client Care Advisor

NADINE MERABI 

Salary: £18,000+

Location: Unit F1, Longford Trading Estate, Thomas St, Stretford, Manchester,  M32 0JT

Hours: 40 hours per week 

 

Who we are

NADINE MERABI is Luxury Ready To Wear, treasured and unmistakable pieces to inspire lasting moments. Celebrating details in statement design and empowering those who wear and create our products.
More than ever, we believe that slow is chic; our collections are collectables made to be cherished. Which means refined drops, made with heart by hand, using the finest quality materials and exceptional craftsmanship to last and love for a lifetime.

NADINE MERABI was designed out of necessity and created by a woman with a vision. Nadine Merabi is a self-taught seamstress and businesswoman, driven by the desire to create luxury, forward-thinking and conscious fashion where she saw a space in the industry. Partnered by Blue Wilson, an innovative International Business graduate, Nadine and Blue are trailblazers for the future of fashion. Proving that not only can quality lines be fair and inclusive, but that their workspaces can also nurture healthy and empowering working cultures, which trickle down to the consumer who is, at every point, the muse of each piece that they create.

Today their collections are adored by clients, celebrities and dress some of the most influential people in the world. NADINE MERABI has flourished, with an enormous social following and massive global sales growth. From the initial spark of inspiration to the very final stitch, the team ensures that every woman in MERABI looks and feels her finest.


Where the Global Sales & Client Care Advisor (Arabic Speaking) Fits:

You’ll be responsible for driving sales and offering the best client care in the world, building friendships for the brand along the way. Reporting to the Global Sales & Client Care Manager, you will be responsible for supporting our clients from helping with orders, assisting with exchanges and refunds to growing reviews for the brand, particularly as part of our global expansion across the Middle East. 

You will support with Sales & Client Care queries on all our brand channels such as email, phone, online chat and socials. 

In this role you will also support the coordination of client feedback to the Product & Design team. 

You must have a genuine interest in people and sales and providing the best client experience possible.

 Due to the global nature of our brand, you’ll have to have a flexible approach to your working hour times. 


Roles & Responsibilities:

  • Drive sales for the brand. 
  • Support clients with placing orders, exchanges and returns. 
  • Increase AOV and increase return custom. 
  • Help save sales and reduce refunds. 
  • Build and grow relationships with all clients globally.
  • Act as product expert for new and future product launches, working with the product team. 
  • Liaise with the full marketing team to execute 360 marketing campaigns. 
  • Be an ambassador for the brand and play a part in being a  face of the brand to clients. 
  • Monitor and track all sales and return activity. 
  • Support with updating all key Sales & Client Care databases.

 

Skills & Experience 

  • Native level Arabic speaker 
  • Fluent in spoken and written English
  • 2+ years experience in a sales position. 
  • A people person with strong interpersonal skills. 
  • A polite manner and a client focussed approach to problem solving.
  • Highly organised with strong time management skills. 
  • Extremely strong communication skills, both written and verbally,  with the ability to build relationships and negotiate with ease. 
  • Independent but enjoy working in a team and have a flexible approach to working. 
  • Be results focused. 
  • Self-motivated and have an enthusiastic approach to work. 
  • Naturally very confident with strong presentation skills.
  • Confident in using Excel and Word. 

NADINE MERABI is committed to creating a diverse and inclusive work environment, where all of our employees have equal access to opportunities and everyone’s voices are heard. We respect and value all differences (seen and unseen) and strongly encourage applications from all backgrounds, which will be considered regardless of race, colour, religion or belief, gender expression, sexual orientation, national origin, pregnancy and maternity, disability or age

To apply for this position, please send your CV and a cover letter to careers@nadinemerabi.com 
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