Global Sales & Client Care Advisor

NADINE MERABI 

Salary: £18,000

Location: Unit F1, Longford Trading Estate, Thomas St, Stretford, Manchester,  M32 0JT

Hours: 40 hours per week

Who We Are:

NADINE MERABI was designed out of necessity. Nadine, who was sick of never finding anything to wear, took matters into her own hands and taught herself to sew. The brand was born. Since then, the brand has grown rapidly and has gained a  loyal following all over the world. From dressing clients and celebrities, a NADINE MERABI design is often spotted walking down a catwalk or red carpet. Most recently, seen on the likes of; Charlotte Tilbury, Dove Cameron, Meghan Trainor, Paloma Faith, Mel B, Lilly Ghalichi, Jessie J, Michelle Keegan and more.

At the heart of all this, our vision is  to inspire and encourage women to look and feel their very best. We have a strong social following and hundreds of 5 star reviews that bear testament to the fact that we create world class products and offer outstanding customer service to our clients. 

This is an exciting opportunity for someone to make their mark in an incredibly fast paced, global fashion brand. 

Where the Global Sales & Client Care Advisor Fits:

You’ll be responsible for driving sales and offering the best client care in the world, building friendships for the brand along the way. Reporting to the Global Sales & Marketing Coordinator, you will be responsible for supporting our clients from helping with orders, assisting with exchanges and refunds to growing reviews for the brand. 

You will support with Sales & Client Care queries on all our brand channels such as email, phone, online chat and socials. 

In this role you will also support the coordination of client feedback to the Product & Design team. 

You must have a genuine interest in social media and influencer marketing with an ambition to be at the forefront of this exciting area of digital marketing

 Due to the global nature of our brand, you’ll have to have a flexible approach to your working hour times. 

Roles & Responsibilities:

• Drive sales for the brand. 
• Support clients with placing orders, exchanges and returns. 
• Increase AOV and increase return custom. 
• Help save sales and reduce refunds. 
• Build and grow relationships with all clients.
• Act as product expert for new and future priority product launches, working with the product team. 
• Liaise with the full marketing team to execute 360 marketing campaigns. 
• Be an ambassador for the brand and play a part in being a  face of the brand to clients. 
• Monitor and track all sales and return activity. 
• Support with updating all key Sales & Client Care databases.

Skills & Experience  

• Experience in a sales position. 
• A people person with strong interpersonal skills. 
• A polite manner and a client focussed approach to problem solving.
• Highly organised with strong time management skills. 
• Extremely strong communication skills, both written and verbally,  with the ability to build relationships and negotiate with ease. 
• Independent but enjoy working in a team and have a flexible approach to working. 
• Be results focused. 
• Self-motivated and have an enthusiastic approach to work. 
• Confident in using Excel and Word. 

NADINE MERABI is committed to creating a diverse and inclusive work environment, where all of our employees have equal access to opportunities and everyone’s voices are heard. We respect and value all differences (seen and unseen) and strongly encourage applications from all backgrounds, which will be considered regardless of race, colour, religion or belief, gender expression, sexual orientation, national origin, pregnancy and maternity, disability or age