Global Sales & Client Care Advisor
Location: Unit F1, Longford Trading Estate, Thomas St, Stretford, Manchester, M32 0JT
Hours: 40 hours per week
Who We Are:
NADINE MERABI was designed out of necessity. Nadine, who was sick of never finding anything to wear, took matters into her own hands and taught herself to sew. The brand was born. Since then, the brand has grown rapidly and has gained a loyal following all over the world. From dressing clients and celebrities, a NADINE MERABI design is often spotted walking down a catwalk or red carpet. Most recently, seen on the likes of; Charlotte Tilbury, Dove Cameron, Meghan Trainor, Paloma Faith, Mel B, Lilly Ghalichi, Jessie J, Michelle Keegan and more.
At the heart of all this, our vision is to inspire and encourage women to look and feel their very best. We have a strong social following and hundreds of 5 star reviews that bear testament to the fact that we create world class products and offer outstanding customer service to our clients.
This is an exciting opportunity for someone to make their mark in an incredibly fast paced, global fashion brand.
Where the Global Sales & Client Care Advisor Fits:
You’ll be responsible for driving sales and offering the best client care in the world, building friendships for the brand along the way. Reporting to the Global Sales & Marketing Coordinator, you will be responsible for supporting our clients from helping with orders, assisting with exchanges and refunds to growing reviews for the brand.
You will support with Sales & Client Care queries on all our brand channels such as email, phone, online chat and socials.
In this role you will also support the coordination of client feedback to the Product & Design team.
You must have a genuine interest in social media and influencer marketing with an ambition to be at the forefront of this exciting area of digital marketing
Due to the global nature of our brand, you’ll have to have a flexible approach to your working hour times.
Roles & Responsibilities:
Skills & Experience
NADINE MERABI is committed to creating a diverse and inclusive work environment, where all of our employees have equal access to opportunities and everyone’s voices are heard. We respect and value all differences (seen and unseen) and strongly encourage applications from all backgrounds, which will be considered regardless of race, colour, religion or belief, gender expression, sexual orientation, national origin, pregnancy and maternity, disability or age